I am really excited about this post. I know I have been a little lax with posting this past month so please forgive me:) I was traveling to visit my grandkids quite a bit and got pretty side tracked.
But watch out…I’m back and I’m excited!
So I can see by my husband’s Facebook that he has been teasing you all with a little project that we have are working on. Kevin has a reputation for having quite a sense of humor but let me reassure you this is no laughing matter and he’s are not playing around.
Early on in our business we knew that we needed to have good, reliable, easy to use systems in place. Otherwise we would create a great company with even greater headaches. We wanted to enjoy our business not be consumed by it.
Some would say that money is the biggest concern for businesses right now but I would disagree. I think it’s stress and not feeling like we have enough time to take care of everything.
Trust me we have had our share of pain in business. In fact on one extremely painful 12 hour day after being chewed up and spit out by a very ticked off client on the phone I decided enough was enough!
I was tired of not knowing whether or not our clients were all being cared for in the same WOW fashion no matter what technician was on the job? Or wondering if my referrals knew how happy our clients were? Tired of wondering if we had good and consistent communication with our clients on all contact levels? Were we following thru with before, during and after marketing and care of our clients? Wondering how I was going to have enough time in the day to check up on all of these critical touch points in our business!!!
How could we keep up with all of this when we couldn’t afford to hire more staff?
We set out to create something that took only minutes of our time, was super easy to access and easy enough a child could do it.
After many many months of analyzing, tracking and dissecting every stage of our client touch points it became clear what was needed.
So we immediately created it and put it in place and in the first year it completely transformed how we do business. I really don’t know how we survived without it.
Seriously no hype here guys we want to give this to you.
We know that it can help a small business look like a rock star and keep a large company from going crazy:)
So stay tuned and we will post it for all of you real soon.